🚚 Livraison gratuite dès 399 MAD
📦 Livraison rapide 24-48h au Maroc
💳 Paiement à la livraison ou par carte bancaire sécurisée
✅ Produits 100% authentiques et originaux
📍 Suivi de commande en temps réel
Frequently Asked Questions - Nova Parapharmacie
Your online pharmacist answers all your questions
🏪 About Nova Parapharmacie
Who is behind Nova Parapharmacie?
Nova Parapharmacie was founded by a licensed pharmacist passionate about democratizing access to health products in Morocco. Our pharmaceutical expertise guarantees professional advice and a rigorous selection of products.
Why choose an online parapharmacy?
Our online parapharmacy offers you the expertise of a pharmacist with the convenience of shopping from home, fast delivery throughout Morocco, and personalized advice adapted to the Moroccan climate.
📦 Delivery and Shipping
Which cities do you deliver to in Morocco?
We deliver throughout Morocco: Casablanca, Rabat, Marrakech, Fez, Tangier, Agadir, Meknes, Oujda, and all other cities in the kingdom.
What are the delivery times?
- Casablanca and Rabat & Other major cities: 24-48h
- Rural areas: 2-3 days
How are the products packaged?
All our products are packaged according to pharmaceutical standards, in discreet and secure parcels to preserve their quality.
💊 Products and Advice
Are your products authentic?
Absolutely! As pharmacists, we guarantee the authenticity of all our products. We work exclusively with official distributors and recognized laboratories.
Can I get personalized advice?
Yes! Our team, led by a licensed pharmacist, offers personalized advice. Contact us for recommendations adapted to your skin type and the Moroccan climate.
🛒 Orders and Payment
How do I place an order?
Browse our catalog, add your products to the cart, and finalize your order. Our pharmacist checks each order before shipping.
What payment methods do you accept?
Currently, we accept cash on delivery. This option allows you to pay directly to the delivery person upon receipt of your order. We are working on adding other payment methods to offer you more flexibility soon.
How does cash on delivery work?
Place your order online, then pay in cash directly to the delivery person upon receipt of your products. Make sure you have the exact amount to facilitate the transaction.
Can I modify my order?
Contact us quickly after your order. Our pharmacist can advise you on possible modifications.
🔄 Returns and Exchanges
What is your return policy?
In accordance with pharmaceutical regulations, open hygiene and cosmetic products cannot be returned. Unopened products can be returned within 14 days.
What if a product doesn't suit me?
Contact our pharmacist who will advise you on an alternative suited to your specific needs.
📞 Contact and Support
How can I contact your pharmacist?
Our pharmaceutical team is available to advise you. Use our contact form or call us for personalized advice.
Do you offer consultations?
Our pharmacist offers personalized online advice to help you choose the products best suited to your needs.
A question? Our pharmacist is here to help you with your health and well-being choices.